F.A.Q.
Most Trending & Popular Question
Online Reputation Management (ORM) is the process of monitoring, influencing, and improving how your brand or business is perceived online. It involves managing reviews, social media mentions, search engine results, and other digital content to maintain a positive public image. ORM helps businesses build trust, attract more customers, and mitigate the impact of negative feedback.
A strong online reputation is crucial because:
✅ 93% of consumers read online reviews before making a purchase.
✅ Negative content on the first page of Google can cost you up to 70% of potential customers.
✅ Positive reviews and testimonials boost credibility and conversions.
ORM ensures that your brand’s digital presence reflects trustworthiness and professionalism.
Improving your online reputation involves:
✔ Monitoring reviews & mentions (Google, Yelp, social media)
✔ Encouraging happy customers to leave positive reviews
✔ Responding professionally to negative feedback
✔ Publishing high-quality content (blogs, press releases, testimonials)
✔ Suppressing negative search results with SEO strategies
For best results, consider hiring an ORM agency for expert reputation repair.
While you can’t always delete legitimate negative reviews, you can:
🔹 Request removal if the review violates platform guidelines (fake, abusive, or spammy content).
🔹 Push them down in search rankings by promoting positive content.
🔹 Respond professionally to show you care about customer concerns.
ORM experts use content suppression techniques to minimize visibility of damaging content.
ORM typically shows initial results in 1-3 months, with significant improvements in 3-6 months, but requires ongoing effort for long-term reputation control.